Vol 05 Iss 01
(pdf)
Praxis Logo
Journal on Management
From the publishers of THE HINDU BUSINESS LINE
Volume: 5 Issue: 1 January 2004
Contents
(pdf)

Inside the BPO boom

From being virtually non-existent five years ago to now worth more than a couple of billion dollars, the Indian business process outsourcing industry has indeed come a long way. Praxis, Business Line's journal on management, brings together a collection of essays and experiences of intrepid entrepreneurs and seasoned managers in this sunrise industry. From high-end research work to 24/7 call centres, the industry runs on the adrenalin of a young workforce. This issue looks at how young people cope with an anti-clockwise lifestyle.

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Theme - Compelling story
Outsourcing: Theory & practice
What's different about this wave of outsourcing?
by S. Ramachander
Are we there?
Indian companies have to move up the value chain.
by Scope e-Knowledge Center Pvt Ltd
How long will the party last?
The pace of growth will depend on the backlash and regulatory intervention.
by Phaneesh Murthy
Encounter
Interview with Joesph Sigelman, Co-CEO, OfficeTiger.
by Vinay Kamath
It's neither glamour nor trauma
What does it really take to work in a call centre?
Is it as simple or as difficult as it is believed to be?
by R. Jagadish
Preserving the boom
Sensitive policies can ensure India benefits from this BPO boom .
by E. Balaji
Reality bites
How young people cope with an anti-clockwise lifestyle.
by Anjali Prayag
Case Study: The story of a start-up
How a far-sighted entrepreneur and his firm went on to be pioneers of the ITES business.
by Vipin V. Nair
`And miles to go before I sleep'
People should strike a balance between nature and the rigours of a BPO job.
by Bharat Chadda & R. Shantaram
Case Study: Where the outsourcer sources
The Chennai-based Lason works on a unique model of business associates.
by Vinay Kamath & Sriram Srinivasan

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