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Info-Tech - Outsourcing


Canada's CGI eyes tier-2 cities for KPO services

G. Gurumurthy

Coimbatore , Oct. 13

THE Canada-headquartered IT and BPO major CGI is looking to tap India's back-office financial analysis services powers to enrich its value-added portfolio.

The multinational IT/ITES company ($3.2 billion turnover) proposes to scale up its Indian operations through knowledge process outsourcing (KPO).

Having a strong domain knowledge in accounting and loan processing, CGI is also looking at offering its financial verticals such as investment banking, credit and collection and wealth management to Indian clients with the help of its established global delivery models, Mr Anantha Krishnan Raman, Chief Executive Officer of CGI (India), told Business Line.

"We are also looking at the business proposition in opening centres in Coimbatore, Chandigarh, Hyderabad or even Mysore, though the challenges in setting the centres in tier-two cities would be in finding senior level talents to man the centres," said Mr Raman.

CGI's $3.2-billion annual income during the year ended September includes a chunk realised out of its financial services alone with its industry expertise lying in financial services, government, healthcare, telecom and manufacturing/retailing.

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