The Hindu Business Line : `Manpower management is big challenge for BPO units'

APPROPRIATE manpower management will increasingly emerge as a major challenge in a scenario where the business process outsourcing (BPO) segment is growing at a very fast rate, according to Mr Roopen Roy, Managing Director of PricewaterhouseCoopers Pvt Ltd.

Addressing a workshop on `Business process outsourcing - opportunities & challenges' organised here by The Bengal Chamber of Commerce & Industry, Mr Roy said that, last year, the BPO industry in India had recorded a growth of 50 per cent over the previous year. Companies will continue to outsource non-core activities to BPO companies. As such, it will be important to give due importance to supply-side manpower management to improve the quality of people deployed in the sector.

Mr Roy said emphasis should also be laid on the security aspects and BPO companies must develop trust with their clients on this score. While earlier there were varying quality standards on security aspects, the need of the hour is to focus on standardisation of security , such as data and IP security.In his remarks at the workshop, Mr Joydeep Datta Gupta, Head of the Information Technology Sub-Committee of the Bengal Chamber of Commerce & Industry, said that as the BPO industry in Kolkata scales up, there would be pressure on local companies to retain and attract specialised manpower in areas such as finance and human resources.

"With the likes of Wipro, IBM, HSBC and others setting up BPO operations here, it is estimated that an additional 5,000-10,000 trained people would be required by the BPO industry in the next two years. The big players will attract talent from local companies and, hence, the latter need to draw up contingency plans to tackle the eventuality," he said.

More Stories on : Human Resources | Outsourcing

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Mobile Tele cancels pref issue

FLAG withdraws plaint against VSNL's US foray

Interconnection disputes — TRAI has no powers to adjudicate: TDSAT

Hexaware maintains upward trend

Association with rivals helps VSNL post rise in Q1 net

Polaris, Indonesian bank settle row — Firm to pay $1 m; BAG to return software

Induslogic plans facility at Noida

Nucleus bags Philippines order

`India, China hotspots for fakes' — HP rolls out multi-pronged battle

HP moves low-end BPO jobs to rural area in AP

`Manpower management is big challenge for BPO units'

GTL convertible bonds

`We are open to having a strategic investor'

July Systems raises $10m from VCs

Dubash is WNS Global CFO