Business Daily from THE HINDU group of publications
Thursday, Nov 02, 2006

Cross Currency

Group Sites

Home Page - Software
Info-Tech - New Projects
Logistics - Software
Get Latest BSE Quote
TCS sets up innovation lab for travel solutions

Our Bureau

Chennai , Nov. 1

Tata Consultancy Services (TCS) has set up an innovation lab for travel and hospitality solutions at Karapakkam on Old Mahabalipuram Road, Chennai.

Mr Paul Coby, Chief Information Officer, British Airways, who inaugurated the lab, told reporters that in the downturn after 9/11, British Airways was able to reduce cost and simplify operations by implementing many technology solutions. British Airways spends 240 million annually on information technology, he said.

He said that the only way the legacy carriers could compete with the new low- cost carriers was by effectively using technology.

Talking of the e-ticketing initiative, Mr Coby said that 94 per cent of trade bookings on British Airways are e-tickets. In India, currently passengers can book their flights online; the online check-in facility is available only in Bangalore. He said that Indian passengers would soon be able to pay for their tickets online.

British Air call centre

British Airways operates 43 flights out of 5 gateway airports in India. The airline's call centre in India, which was established in 2003, will soon be handling calls from Dubai, he said. According to TCS officials, the company has invested anything between "half a million to one million dollars" to set up the lab.

Mr Ravi Viswanathan Vice-President and Head Chennai, TCS, said that the lab has developed technology, which would enable transfer of ticket information on to a bar code to a hand held device. The lab was also working on kiosks, which would be placed in airports, where passengers on the loyalty programmes can swipe their loyalty cards for the boarding pass. The authentication checks are through biometric tests, he said.

The lab is also designing solutions in e-services, revenue accounting, fare filing and distribution as well as targeted customer marketing.

The lab is building a range of `reusable assets and components' that help airlines retain their differentiators as well as achieve higher productivity and cost savings from technology investments.

More Stories on : Software | New Projects | Software | Airlines | Tata Consultancy Services Ltd

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page


Stories in this Section
Another easterly wave approaching TN coast

Reliance to double KG Basin gas output
Ministries slug it out over sugar exports
Direct tax collections continue to be buoyant
`Some credit growth is okay'
Tata Tea net rises 92%
Festive season accelerates car sales
TCS sets up innovation lab for travel solutions
VisualSoft board okays 8:5 swap ratio for merger into Megasoft
Traders' bandh turns violent
Indian public adds Rs 42,000 cr in 13K rally
IVRCL gains on arm listing?
Bombay Rayon up on retail foray talk
Sovereignty is more important than foreign fund flows
Now, Indian train drivers in demand abroad

The Hindu Group: Home | About Us | Copyright | Archives | Contacts | Subscription
Group Sites: The Hindu | The Hindu ePaper | Business Line | Business Line ePaper | Sportstar | Frontline | The Hindu eBooks | The Hindu Images | Home |

Copyright 2006, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line