The Hindu Business Line : `Customers are not irritants but important'

A `drop system' has been introduced only as an additional facility and the customers are not prohibited from getting an acknowledgment if they desired, according to Mr S. Gopalakrishnan, Banking Ombudsman for Tamil Nadu, Pondicherry and Andaman and Nicobar Islands. Bankers could make enormous savings if only they reduced avoidable expenditures. Reconciliation and not legal resort should be the guiding course of action, though customers are sometimes smart enough. The experience has been that over enthusiasm in procuring business on the part of bankers, forgetting sometimes the basic rules and procedures, have often led to complaints, he told Business Line here recently. While around 600 complaints were received earlier, since January 1 this year, more than 1,000 complaints have been received, largely relating to ATMs and credit cards, he added. &

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`Customers are not irritants but important'