Business Daily from THE HINDU group of publications
Friday, Sep 01, 2006
States - Karnataka
Department of Posts in Karnataka launches teleservice centre
Online management of information system offered to customers.
Planning to offer e-payment facility.
Pact with Karnataka State Road Transport Corporation for moving parcels.
Bangalore , Aug. 31
The Department of Posts, Karnataka, has taken the lead by setting up a teleservice centre that will provide back office processing service to telecom, banking and credit card companies. The Department on Thursday announced its tie up with Hutchison Essar and Bharat Sanchar Nigam Ltd to provide them with the facility of address verification being made mandatory under the Telecom Regulatory Authority of India (TRAI).
Ms Meera Datta, Chief Postmaster General of Karnataka, said the Department of Posts would leverage its network and the vast experience of its postmen to provide authentic verification. Value addition such as online management of information system (MIS) was also being offered to its customers.
Addressing a gathering at the inaugural function of the Teleservice Centre, Ms Datta said the verification service would be extended to the banking and credit card companies.
She said the department was also planning to offer e-payment facility for bill payments for service providers such as telephone at its counters in the city. Similar to the facility offered by Life Insurance Corporation, which enables policy holders to pay their premium at any of the LIC branches.
The inaugural function was attended by Mr S. Rangaganapthy, Chief General Manager, BSNL, Bangalore; Mr N. Chandrasekhara, General Manager (Mobile Services), BSNL, Bangalore; and Mr Sanjay Sawhney, General Manager (Customer Service), Hutchison Esssar South Ltd.
Ms Datta said customers of any service provider could pay their bills at the postal department's networked offices. The data would be transferred and delivered to the service providers online and consolidated cheque issued to them.
The Telecentre, which was among many initiatives launched by the postal department to optimise its resources and enhance its revenues, would soon be developed into a nodal agency for providing end-to-end solutions for creating, processing and delivery of bills, statements and other documents produced by service providers.
The department has also made a foray into logistics service by entering into an arrangement with Karnataka State Road Transport Corporation for moving parcels. The service would be launched soon form Bangalore, Mysore, Hassan, Mangalore and Davangere to all the district headquarters in the State.
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