The Hindu Business Line : Xansa in pact with BT

IT SERVICES company Xansa is building a potential capacity for 10,000 seats in India within its established technology centres in Chennai, Delhi and Pune. It has inked a contract with telecom services major BT for using its customer relationship management (CRM) solution - Agile Contact Central.

"Under a five-year contract, BT will provide Xansa with a bespoke implementation of Agile Contact Central, part of BT's suite of Siebel-based Contact Central CRM solutions, and multimedia voice over IP connectivity services. Hosted in the UK, the service desks will support Xansa's operations in India and the UK via a functionally rich, fully end-to-end managed service," according to a BT statement announcing the agreement between the two companies.

"BT's solution will enable Xansa to meet the growing demand for business processes that require robust voice or data services that are inbound or outbound, onshore or offshore. It will enable Xansa to integrate all the contact channels its clients use in a way that minimises risk and initial capital expenditure," it said.

Xansa is an international business process and IT services company with over 6,000 people in the UK and India.

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Xansa in pact with BT