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Info-Tech - Outsourcing


HTMT keen to expand non-voice business

Our Bureau

Bangalore , Feb. 8

HTMT, the BPO and IT services outfit of the Hinduja group, is planning to grow the non-voice business of its IT-enabled services division even as it seeks to tap new domain in the financial services space.

Currently, the non-voice business accounts for 40 per cent of ITES revenues. The rest comes from the voice business, i.e., call centre operations.

Mr R. Mohan, President and CEO of the IT division, said that the company expected contribution from the non-voice business to increase to 50 per cent in a year.

Growing the non-voice business would mean improved productivity, enhanced utilisation and better margins for the company, he added.

As part of its efforts to grow the non-voice business, the ITES division is planning to tap new domains like the financial services sector and sharpen its focus on the healthcare segment.

Currently, HTMT's ITES division caters to about seven clients mainly in the telecom services, insurance, healthcare and manufacturing spaces.

"We are looking at doing financial analysis kind of work, apart from the typical BPO work in the financial services sector," Mr Mohan said, adding that most of the work would be done offline.

In the healthcare segment, the company plans to tap the service provider market, mainly hospitals.

Meanwhile, the company's IT services division, which does package implementation, is seeing some good traction, according to Mr Mohan.

The IT services division currently accounts for 10 per cent of the company's revenues.

Mr Mohan said that the company was on track to achieving the targeted growth of 50-60 per cent for the current fiscal.

For the nine months ended December 2003, HTMT made a net profit of Rs 60.08 crore on a turnover of Rs 121.69 crore compared to a net of Rs 46.53 crore on revenues of Rs 82.34 crore in corresponding previous period.

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