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Monday, Jan 12, 2004

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Stress on need for after-sales service

Our Bureau

Mangalore , Jan. 11

A SOUND government, good and reliable infrastructure, a low cost and good workforce, fiscal and other incentives are essential for investments in any country, according to the Consul-General of Belgium, Mumbai, Mr Herman Merckx.

Delivering the special address at the round table on "Investment opportunities in coastal Karnataka — Public-private partnership", organised by the Greater Mysore Chamber of Industries and the Kanara Chamber of Commerce and Industries in Mangalore , he highlighted his country's central geographical location, best road, rail and water links with the UK, Germany, France, and other western European countries; and a multilingual workforce for investments in Belgium.

In Belgium there are a few multinationals and a lot of small and medium entrepreneurs.

Referring to the investment opportunities in India or Karnataka, or coastal Karnataka, Mr Merckx said that it always comes down to the basic question of "is there a market for Belgian or European companies?"

He said that this entails a host of legal, economic, fiscal, social, cultural, or practical issues to be dealt with.

Stressing the need for after-sales service, he said there should be continuing assistance and goodwill by local authorities and service providers for the foreign investor's office or plant.

This offers employment, income, and technology transfer, he said, and added that it also stimulates supplier services and community development.

According to Mr Merckx, after-sales service makes the foreign investor feel good.

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