Financial Daily from THE HINDU group of publications
Thursday, Oct 10, 2002
Financial Daily from THE HINDU group of publications Thursday, Oct 10, 2002 |
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Info-Tech
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IT-enabled Services Hinduja TMT raises call centre capacity Our Bureau
MUMBAI, Oct. 9 HINDUJA TMT has raised the capacity of its call centre at Bangalore by another 100 CSRs (customer service representatives) in October 2002, according to a company communication to the Bombay Stock Exchange (BSE). This follows its ramp up in capacity by 100 CSRs in August and another 100 CSRs in September. The company has currently 330 seats (660 CSRs) operational in its call canter. The client, a large US-based telecom company, highly satisfied with the performance of Hinduja TMT, has ramped up to the present level and conveyed its intention to further increase the capacity in future. Hinduja TMT has the capacity to provide over 900 seats in its call centre on both server and switch-based technologies. Hinduja TMT was also successful in securing a new contract for claim processing from another client, a large health insurance company from the US, with a requirement of 40 processors, which will take the total number of claim processors to 400.
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