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Computer telephony integration courses — Servion arm pact with Pollachi college

L.N. Revathy

MCET Humanware tie-up would provide the unique skill sets to students on the emerging telecom related technology in the area of IT-enabled services.

COIMBATORE, Sept. 8

DR Mahalingam College of Engineering and Technology (MCET) at Pollachi has signed an agreement with Humanware Integrated Systems Ltd (HISL), a subsidiary of Servion Global Systems Ltd for computer telephony integration.

This is the twelfth MoU signed by MCET, promoted by the Sakthi Sugars Group, to enhance the skills of its students and groom them to face the challenging needs of the industry.

According to MCET sources, this tie-up would provide the unique skill sets to students on the emerging telecom related technology in the area of IT-enabled services.

While the basic telecom technology was available, there was a dearth in skilled manpower in this area, more so considering the explosion in that sector, observed Mr N. Raghunandan, Managing Director and CEO of Servion Global Solutions.

He pointed out that the new players in the telecom sector were now roping in retired personnel from the telecommunications department.

The company, he said, was using its domain expertise for incorporation of this value-added programme in the curriculum, as this was the focus area of service at present.

Citing a couple of areas where such computer telephony integration took place, Mr Raghunandan said the company had developed the software for the booking mechanism in the Railways, which was basically a `customer driven response mechanism'.

He disclosed that the new generation private sector banks were investing in such technologies in a big way.

"There is no end to its use. The potential is enormous," he added.

The Associate Vice-President of Servion, Mr B. Bhaskar, said the polytechnic students in the electronics stream could also do this course.

He explained that the entire programme would be covered in 300 hours and since it was only a beginning, but a lot more would be incorporated with the growth in that field.

This is the first institution that the Chennai-based HISL has tied up with, since its incorporation in 1994.

He further disclosed that the company would be entering into similar tie-ups with at least 10 colleges across the country soon.

"Companies in the telecom and software sector, besides banks and many others would need such people for delivering services," he added.

Recalling statistics about the manpower requirement in this area, Mr Raghunandan said that a renowned multi national company had indicated that it would absorb about 50,000 persons over the next four years.

The company expects only one-tenth of the candidates to be trained in this field. He pointed out that with Standard Chartered Bank shifting its worldwide operations to Chennai, it was also considering absorption of 3,000 hands, of which an estimated 10 per cent would be trained in such services.

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