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The Circle Managing Committee of the bank met for more than an hour and decided on implementing certain plans with a view to achieving various business targets.

THIRUVANANTHAPURAM, June 28

THE State Bank of India Chairman, Mr Janki Ballabh, has said that the Kerala Circle, which has just completed one year, should aim to achieve a credit-to-deposit (CD) ratio of 60 per cent within two years from now.

Speaking after laying the foundation stone for the new six-storied administrative building for the Local Head Office (LHO), Mr Ballabh said that the bank has so far been able to achieve a CD ratio of around 40 per cent in the State.

"I think we can do better here. Sixty per cent within two years is not difficult to achieve.''

He exhorted officers and staff members to identify ways and means to ensure that the bank's lending programme covered the whole gamut of economic activity in the State.

The bank, along with State Bank of Travancore, has a formidable presence in the State.

The Circle Managing Committee met for more than an hour and decided on implementing certain plans with a view to achieving various business targets.

This includes induction of new technology and beefing up the retail business by consolidating and extending multiple delivery channels.

Deposits and loan services have to be targeted for focused action. New guidelines are being drawn up and benchmarks created to tone up customer service.

The bank has a large network of ATMs in the country. More than 100 cities have been covered and a good number of the ATMs have been networked. An elaborate technology implementation has been chalked out to build a stronger, modern and customer-savvy bank.

Mr Ballabh appealed to the staff members to reach out to the people and convey to them about the on-tap availability of various value-added products from the bank.

"We should not stop with merely meeting competition; we should aim to beat it.''

The new technology plan being implemented, with a new core banking solution and multiple delivery channels in tow, will drastically alter the roll-out of services. SBI has chalked out a plan to train and build a core team of professionals with focus on customer servicing.

The new administrative building will have over 40,000 sq. ft of built-up area, and will feature all modern amenities.

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