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24/7 to expand India operations

Vishwanath Kulkarni

The company intends to double its existing capacity of 800 seats by setting up the second centre, which would be funded from internal accruals, said Mr Scott Kline.

BANGALORE, March 6

24/7 Customer.com, an e-CRM start-up, plans to expand its operations in India by setting up two more call centres during the current year. The company plans to invest about $5 million initially in its second call centre, which is likely to come up over the next few months, said Mr Scott Kline, CFO, 24x7 Customer.com.

The proposed call centres would be based in the southern part of the country, for which the locations are yet to be finalised, said Mr T.S. Hariharan, Vice-President Quality and Operations.

The company intends to double its existing capacity of 800 seats by setting up the second centre, which would be funded from the internal accruals, said Mr Kline. However, the third call centre is likely to come up a bit late, may be at the end of the year, he said.

24x7 Customer.com, which clocked a revenue of little less than $10 million during 2001, is aiming to double it at $20 million this year, Mr Kline said. It achieved a break even in third quarter last year.

The company is also planning to expand its client base aggressively. It presently has some 10 clients, which include one of the top two global financial services company, a package delivery and logistics firm, a PC manufacturer among others such as AltaVista and Shutterfly.com.

``We are hopeful of attaining a client-base of some 25 companies by the year-end,'' Mr Kline said adding that the expansion would help the company to equip itself to serve the clients better.

The company, fully funded by the founding team, is not actively looking at any capital infusion at this point of time, but is always open to it, said Mr Kline.

24x7 Customer.com is the first Indian company to receive the COPC-2000 certification for its Inbound e-mail services and conditional certification for its Inbound voice customer services and outbound voice telemarketing services.

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