The Hindu Business Line : ICICI Bank plans more processing centres

HAVING set up 20 regional processing centres (RPCs) to take care of its back office functions, the ICICI Bank is planning to add a couple of more such centres very soon.

The bank initially established an RPC in each metro, but as the business volumes grew, these centres were forced to expand. In Tamil Nadu alone, the ICICI Bank already has three RPCs - two in Chennai and the third at Coimbatore. It is planning to establish an RPC in Tiruchi too.

The RPCs were primarily established to take care of office functions, such as opening of an account, account renewals etc, to enable the branch to concentrate on its core business activity. These centres took care of the bank's requirements including preparation of the various reports, such as the key performing report (KPR).

A specialised team takes care of these functions, bank sources said. While these centres take care of branch functions in their respective regions, the bank has a centralised database in Mumbai that handles all functions.

It is learnt that some of the nationalised banks and some in the private sector get data entries done on a job work basis.

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